GOLDNLAB REFUND POLICY

GOLDNLAB | REFUND, DEPOSIT & CANCELLATION POLICY

EFFECTIVE DATE: OCTOBER 21, 2026

LEGAL DISCLAIMER

This policy outlines GOLDNLAB's refund, deposit, cancellation, and final sale terms for all beauty services and retail products. By booking an appointment or purchasing a product, clients acknowledge that they have been given the opportunity to review these terms. All policies are subject to applicable Ontario consumer protection laws. Nothing in this policy limits or removes any rights provided by law.

NO REFUND & FINAL SALE POLICY

At GOLDNLAB, we are committed to delivering premium beauty services with professionalism, attention to detail, and personalized care.

Due to the nature of cosmetic and beauty treatments, all completed services and product purchases are considered final sale, except where a refund or other remedy is required by law.

This policy applies to:

Mobile Spray Tanning & Body Contouring
Professional Teeth Whitening
Tooth Gem Application
Hair Extension Consultations, Installations & Removals
Retail Products & Beauty Accessories

1. ALL COMPLETED SERVICES ARE FINAL SALE

Once a service has been completed, GOLDNLAB does not offer refunds, partial refunds, credits, or reimbursements for changes of mind, personal preferences, or dissatisfaction with an otherwise properly performed service.

This applies to both mobile and private studio appointments.

2. INDIVIDUAL RESULTS MAY VARY

Each client's results depend on individual characteristics, preparation, lifestyle, and aftercare.

SPRAY TANNING

Results may vary based on skin type, exfoliation, preparation, product development, showering, sweating, and aftercare.

GOLDNLAB cannot guarantee an identical shade, development time, or duration of results for every client.

TEETH WHITENING

Whitening results depend on natural tooth colour, enamel condition, existing stains, oral hygiene, and lifestyle habits.

GOLDNLAB does not guarantee a specific number of shades of whitening or permanent results.

TOOTH GEMS

Tooth gem retention varies depending on oral hygiene, eating habits, placement, natural tooth surface, and aftercare.

The longevity of tooth gems is not guaranteed.

HAIR EXTENSIONS

Hair extension results and longevity depend on hair type, natural hair condition, maintenance, product usage, styling habits, and adherence to aftercare instructions. GOLDNLAB does not guarantee identical results or longevity for every client.

3. PREPARATION & AFTERCARE RESPONSIBILITIES

Clients are responsible for following all preparation and aftercare instructions provided by GOLDNLAB.

GOLDNLAB is not responsible for results negatively affected by:

Improper preparation before appointments
Failure to follow aftercare instructions
Use of incompatible skincare, haircare, or dental products
Excessive heat, moisture, friction, or product buildup
Improper handling or maintenance of extensions or tooth gems
Activities or lifestyle habits that affect treatment longevity

Concerns arising from improper preparation or aftercare are not eligible for discretionary refunds or complimentary corrections.

4. REQUIRED BOOKING DEPOSITS

To secure an appointment with GOLDNLAB, a deposit is required at the time of booking.

MOBILE APPOINTMENTS: $50 DEPOSIT
PRIVATE STUDIO APPOINTMENTS: $25 DEPOSIT

All deposits are applied toward the total cost of the booked service.

Deposits are non-refundable for cancellations made less than 24 hours before the scheduled appointment, except where otherwise required by law.

5. CANCELLATION & RESCHEDULING POLICY

GOLDNLAB requires a minimum of 48 hours' notice for appointment cancellations or rescheduling requests.

48 HOURS OR MORE: Clients may cancel or request to reschedule with sufficient notice.
24–48 HOURS BEFORE: Cancellations and rescheduling requests are subject to GOLDNLAB's approval and applicable deposit terms.
LESS THAN 24 HOURS: The booking deposit will be forfeited for cancellations made less than 24 hours before the scheduled appointment.
NO-SHOWS: Failure to attend an appointment without notice will result in forfeiture of the deposit.
LATE ARRIVALS: Appointments may be shortened or cancelled if a client arrives late. Deposit forfeiture may apply if the appointment cannot be accommodated.

A new deposit may be required to secure a future appointment.

Cancellation and deposit terms remain subject to applicable consumer protection laws.

6. MOBILE APPOINTMENTS & TRAVEL FEES

GOLDNLAB offers luxury mobile beauty services throughout Toronto, Vaughan, Richmond Hill, and surrounding GTA areas.

Mobile services include:

Spray Tanning & Body Contouring
Teeth Whitening
Tooth Gems
Hair Extension Consultations, Installations & Removals

Additional travel fees may apply based on distance from Richmond Hill. All applicable travel fees will be disclosed before booking confirmation. Clients are responsible for providing a clean, safe, and suitable environment for mobile appointments, including sufficient space to perform the scheduled service. If the appointment cannot be performed due to unsuitable conditions, applicable cancellation terms may apply.

7. PRIVATE STUDIO APPOINTMENTS

GOLDNLAB offers select beauty services at our private studio in Richmond Hill, Ontario.

Private studio services include:

Professional Teeth Whitening
Tooth Gem Application

The exact studio address is provided upon booking confirmation. Clients are expected to arrive on time for their scheduled appointments. For privacy and security, the studio operates by appointment only.

8. HAIR EXTENSION PURCHASES & SERVICES

Hair extensions require special handling due to their personalized and hygienic nature.

Hair extension consultations, installations, and removals are final sale once completed.
Custom-ordered or specially sourced hair extensions are non-returnable for change of mind, subject to applicable law.
Clients are responsible for selecting and approving their desired length, colour, and style during consultation.
GOLDNLAB is not responsible for damage resulting from improper maintenance, at-home removal, or third-party services.
Additional adjustments, maintenance, or reinstallation may require a separate appointment and fee

9. RETAIL PRODUCTS & ACCESSORIES

All beauty products, tanning accessories, hair products, and other retail purchases are final sale for change of mind.

For hygiene and safety reasons, opened or used products cannot be returned or exchanged unless required by law.

Any defective, incorrect, or otherwise legally eligible product concerns will be reviewed in accordance with applicable consumer protection requirements.

10. SERVICE ADJUSTMENTS & CORRECTIONS

While refunds are not ordinarily offered for completed services, GOLDNLAB values client satisfaction.

At our discretion, we may offer:

A complimentary touch-up
A service correction
An adjustment appointment
A discounted replacement service

To request a review, clients should:

Contact GOLDNLAB within 24 hours of the appointment, whenever reasonably possible.
Provide clear photographs of the concern where appropriate.
Explain the issue and any relevant preparation or aftercare details.
Allow GOLDNLAB to assess the concern before arranging corrective services.

Corrections are evaluated individually and are not guaranteed. This discretionary correction process does not limit any remedies required by law.

11. CLIENT ACKNOWLEDGMENT & AGREEMENT

By booking an appointment or purchasing a product from GOLDNLAB, you acknowledge that:

You have reviewed the applicable refund, deposit, and cancellation policies.
You understand that a $50 deposit is required for mobile appointments and a $25 deposit for private studio appointments.
You understand that a minimum of 48 hours' notice is required for cancellations or rescheduling.
You understand that cancellations made less than 24 hours before an appointment result in deposit forfeiture, subject to applicable law.
You understand that cosmetic results vary by individual.
You agree to follow preparation and aftercare instructions.
You understand that completed services are generally final sale.
You accept any disclosed booking and travel fees.
You understand that your statutory consumer rights remain protected.

QUESTIONS OR CONCERNS

For questions regarding appointments, cancellations, deposits, service results, or this policy, please contact GOLDNLAB directly.

GOLDNLAB | ALWAYS GOLDN. NEVER ORANGE.

Toronto • Vaughan • Richmond Hill • GTA