​EFFECTIVE DATE: OCTOBER 21, 2026

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OUR COMMITMENT TO YOUR PRIVACY

At GOLDNLAB, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information provided through our website, appointment bookings, consultations, purchases, and communications.

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By using www.goldnlab.com or booking our services, you acknowledge this Privacy Policy. Where required, we will obtain your consent before collecting, using, or disclosing personal information.

Our privacy practices are guided by applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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1. INFORMATION WE COLLECT

GOLDNLAB may collect personal information necessary to provide our beauty services and manage appointments.

This information may include:

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• Full name, email address, and phone number

• Residential or appointment address for mobile services

• Appointment dates, service selections, and booking history

• Relevant allergies, sensitivities, and treatment considerations

• Skin type, spray tan preferences, and preparation information

• Dental concerns relevant to teeth whitening or tooth gems

• Hair history, extension preferences, and consultation details

• Photographs voluntarily submitted for consultations or service assessments

• Payment and transaction information processed through secure third-party providers

• Website usage information, including IP addresses, cookies, and pages viewed

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We aim to collect only the information reasonably necessary for the identified purposes.

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2. HOW WE USE YOUR INFORMATION

GOLDNLAB may use collected information to:

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• Schedule, confirm, and manage appointments

• Provide safe, personalized beauty services

• Communicate appointment reminders and updates

• Process booking deposits and payments

• Respond to inquiries and customer service requests

• Maintain relevant consultation and treatment records

• Improve our services, website, and client experience

• Meet applicable legal and business obligations

• Send promotional offers and updates where permitted by law and with appropriate consent

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GOLDNLAB does not sell client personal information to outside companies for their independent marketing purposes.

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3. APPOINTMENT & CONSULTATION PRIVACY

All personal information shared during consultations and beauty appointments is treated with care and confidentiality.

This includes information related to:

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• Spray Tanning & Body Contouring

• Professional Teeth Whitening

• Tooth Gem Application

• Hair Extension Consultations, Installations & Removals

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Client information is used only for legitimate service-related purposes unless additional consent is obtained or disclosure is otherwise legally permitted or required.

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4. MOBILE APPOINTMENT PRIVACY

For mobile appointments, GOLDNLAB collects the service address and relevant access information to coordinate travel and provide the requested treatment.

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• Client addresses are used for appointment scheduling, navigation, and service delivery.

• Private residential addresses are not publicly disclosed by GOLDNLAB.

• Location information may be shared with service providers when reasonably necessary to facilitate appointments, subject to appropriate privacy protections.

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5. PRIVATE STUDIO PRIVACY & CONFIDENTIALITY

GOLDNLAB offers exclusive private studio appointments in Richmond Hill, Ontario.

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The exact studio address is disclosed only upon confirmed booking and is strictly confidential for the privacy, safety, and security of GOLDNLAB, its owner, and clients.

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STRICT NO-SHARING POLICY

Clients are strictly prohibited from sharing, publishing, posting, distributing, or disclosing the private studio address to unauthorized individuals or third parties without prior written consent from GOLDNLAB.

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This includes sharing the address on social media, public websites, online reviews, business listings, or other public platforms.

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LEGAL ACTION & UNAUTHORIZED DISCLOSURE

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• Any unauthorized disclosure of the private studio address may result in cancellation of future appointments, refusal of service where legally permitted, and legal action where appropriate.

• GOLDNLAB reserves the right to pursue available legal remedies, including claims for damages or injunctive relief, where an unauthorized disclosure constitutes a legally actionable breach and causes or threatens harm.

• By booking a private studio appointment, clients agree to respect these confidentiality requirements.

 

All client booking details, contact information, and service history are handled in accordance with this Privacy Policy.

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6. PAYMENT INFORMATION & THIRD-PARTY PROCESSING

GOLDNLAB uses third-party payment and booking platforms to process transactions and manage appointments.

Payment information may be collected and processed directly by these providers in accordance with their security practices and privacy policies.

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GOLDNLAB does not intentionally collect or retain complete payment card numbers through its standard consultation forms.

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Third-party service providers may process information necessary to complete bookings, payments, and related transactions.

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7. HOW WE PROTECT YOUR INFORMATION

GOLDNLAB takes reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure.

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These measures may include:

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• Secure website and booking platforms

• Restricted access to client information

• Trusted third-party payment processors

• Reasonable safeguards for consultation records and photographs

• Appropriate handling of confidential client communications

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Although we take privacy and security seriously, no electronic storage or transmission system can be guaranteed completely secure.

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8. CLIENT PHOTOGRAPHS & SOCIAL MEDIA CONSENT

GOLDNLAB respects the privacy of all client photographs, consultation images, and treatment results.

Photographs submitted for consultations or treatment assessments will be used for the purposes explained when collected.

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Client photographs or videos that identify a client will not be published for marketing or social media without appropriate permission.

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Clients may decline promotional photography or withdraw marketing consent, subject to applicable legal limitations.

Declining promotional photography does not affect eligibility for services.

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9. MARKETING EMAILS & COMMUNICATIONS

Clients may choose to subscribe to GOLDNLAB promotional emails, exclusive offers, service announcements, and beauty updates.

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Marketing communications will be sent only where permitted under applicable Canadian anti-spam legislation.

Clients may unsubscribe from promotional communications using the unsubscribe option provided or by contacting GOLDNLAB directly.

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Appointment confirmations, service-related updates, and other necessary transactional communications may still be sent as permitted by law.

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10. COOKIES & WEBSITE ANALYTICS

GOLDNLAB.com may use cookies and similar technologies to support website functionality, understand website traffic, and improve the browsing experience.

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Cookies may be used for:

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• Website navigation and functionality

• Appointment booking features

• Website performance and analytics

• Remembering visitor preferences

• Marketing features, where enabled and permitted

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Visitors may manage or disable cookies through their browser settings or available website consent tools.

Disabling certain cookies may affect website functionality.

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11. THIRD-PARTY SERVICES & EXTERNAL LINKS

Our website may contain integrations or links to third-party platforms, including booking systems, payment processors, and social media services.

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These providers may collect or process certain information under their own privacy policies.

GOLDNLAB encourages visitors to review the privacy policies of external services before providing personal information.

Service providers handling personal information on our behalf are expected to maintain appropriate privacy and security safeguards.

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Information may be processed or stored outside Canada depending on the provider's systems. Where applicable, information may be subject to the laws of those jurisdictions.

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12. INFORMATION RETENTION

GOLDNLAB retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to satisfy applicable legal, tax, accounting, or business requirements.

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When information is no longer required, reasonable steps will be taken to securely delete, destroy, or anonymize it.

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13. YOUR PRIVACY RIGHTS

Subject to applicable law, clients may request to:

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• Access personal information held by GOLDNLAB

• Correct inaccurate or outdated information

• Request deletion of information that is no longer required

• Withdraw consent for certain uses of personal information

• Unsubscribe from marketing communications